Home

In this site...

Search this site

Technology is not Enough - Striving for Service Excellence

Universities are diverse organisations comprising hundreds of business units and multiple campus locations. Therefore, the responsibilities and activities in providing service to end users test the capability of IT service providers.

The SPUSC007 Conference draws upon the expertise of university staff and industry leaders across the South-Pacific region, for the benefit of delegates to gain insight into skills, knowledge, technology and initiatives to address the ever-present challenge of striving for service excellence.

SPUSC007 was held at the Crowne Plaza Royal Pines Golf Resort & Spa on the Gold Coast from 26 – 30 November 2007.

Conference Photos on Picasa

^{Click on a slide to see the whole album}

Keynote Speakers

Dr John Cole

^{Executive Director EPA}

Technology in a Sustainable World
Peter Grant

^{CIO Qld Government}

The Extra Challenge of Providing Service Delivery for Internal Clients
Hilary Langford

^{Organisational Consultant}

Personality: For Better, For Worse... For Richer, For Poorer
Dr Michael Emmison

^{Author and Sociologist}

Discovering order in talk-in-interaction: the view from Conversation Analysis

Sponsor Plenary Speakers

Walter Harp

^{Group Product Manager, Microsoft}

Web-based collaboration and communication services for students – are they for you?
Matt Voerman

^{Senior Consultant, Adobe Systems}

Adobe rich internet applications (RIA) technologies – Advancing Web 2.0 in education
Jeff Keltner

^{Google Enterprise Education Lead}

Google Apps: Enabling collaboration for Education
Gordon Rose

^{Retired Professor of Computer Science, UQ}

From Abacus to Google – a History of Computing