Program
The following is a preliminary program and is subject to change.
Day 0: Monday 26 November: Welcome and Pre-conference Related Events |
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| Optional Social Event - Golf at Crowne Plaza Royal Pines Resort |
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| Conference Registration | |||
| Welcome Reception Poolside, Crowne Plaza Royal Pines Resort |
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Day 1: Tuesday 27 November |
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Time |
Prince Room
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Monarch Room
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Marquis Room
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| Registration, Information and Trade Show Arrival Tea and Coffee |
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Opening: Mr Nick Tate, Director ITS, The University of Queensland
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| Keynote: Dr John Cole, Chief Executive Officer, Environmental Protection Agency: Technology in a Sustainable World | |||
| Sponsor Plenary: Walter Harp, Microsoft and Duane Schau, Indiana University: Web-based collaboration and communication services for students – are they for you? | |||
| Morning Tea Trade Show |
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| Peter Green (The University of Queensland Business School): Determinants of Effective Information Technology (IT) Governance in Different Settings | Michael Boots (Technical Architecture Solutions): Virtual Desktop Infrastructure or "The Spy Who Virtualized Me" | Anne-Maria Butler (Organisational Consultant): Creating a customer service culture | |
| 11:40 - 12:15 | Greta Kelly (Tertiary Education Institute, UQ), Dr Victor Galea and Ms Aloesi Dakuidreketi (School of Land, Food & Crop Sciences, UQ): Evaluating educational technology in the context of a plant pathology course | Ann Walters (University of Newcastle): Dial 17triplezero for 007 Service – the IT Service Desk journey at the University of Newcastle | |
| 12:20 - 12:40 |
Gathering for official conference photo |
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| 12:40 - 13:45 |
Lunch
Trade Show |
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| 13:45 - 14:20 | Chair: Viviani Paz (AusCERT): Security Awareness for User-based environments |
John Treloar (Adobe): Looking up at Asia - What‘s happening in Digital Communications and Collaboration? |
Chair: Ricky Critcher (The University of South Australia): Implementation of One IT Help Desk at UniSA (or The SPECTRE of ITIL @ UniSA) |
| 14:25 - 15:00 | Nigel Phair (Australian Federal Police): Secure another day - preventing online criminal activity | Gerard Florian (Dimension Data): Driving the reduction of an organisation’s carbon footprint through the IT department |
Mark McCormack (Queensland University of Technology): Building an IT Community: QUT’s IT Service Management Journey |
| Afternoon Tea Trade Show |
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| 15:30 - 16:05 | Chair: Viviani Paz (AusCERT, The University of Queensland): Australian Access Federation - Grass Roots and Beyond |
Michael Francis (Dell): Dell Technology Update | Chair: Mandy Snelgar & Darren Dove (University of Southern Queensland): Never say Never Again - The Journey to a single ICT Service Desk at USQ |
| 16:10 - 16:45 | Ron King (Monash University): The use of process models to enhance research administration | Cliff Mitchell (University of Western Sydney): Dr No - challenging conventional thinking about customer service and client satisfaction |
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| 16:45 | End of Day One | ||
| 17:30 - 20:00 | Optional Social Event: Sunset at Q1 | ||
Day 2: Wednesday 28 November |
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Time |
Prince Room
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Monarch Room
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Marquis Room
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| Registration, Information and Trade Show Arrival Tea and Coffee |
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Opening Notes: Elizabeth Coulter, Conference Chair
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| Keynote: Peter Grant, CIO Queensland Government: The Extra Challenge of Providing Service Delivery for Internal Clients | |||
| Sponsor Plenary: Matt Voerman, Adobe: Adobe rich internet applications (RIA) technologies – Advancing Web 2.0 in education | |||
| Morning Tea Trade Show |
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| Peter Marshall (CITEC): ITIL & IT Service Management @ CITEC – Technology is not enough |
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Samantha Garrett & Tania Horton (Monash University): The Service Desk: Keeping customers on our side! | |
| 11:40 - 12:15 | Derek Powell (The University of Queensland): The World (Wide Web) is Not Enough – Technology in Tomorrow’s Teaching Spaces | John Gilleran (FrontRange): IT Service Management for Education |
Gavin Fuller (The University of Queensland): Would the real James Bond please stand up – The changing face of desktop support services within ITS-UQ |
| Dion Weatherley (Earth Simulations Systems Centre, The University of Queensland): Earthquake & tsunami modeling & simulations | Derek Austin (Nuance): Speech Recognition in Education: A Review | Frank Rivas (Griffith University): When the world isn’t enough, at least Griffith Staff can request it | |
| 12:55 - 13:55 |
Lunch
Trade Show
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| 13:55 - 14:30 | Chair: David Green (The University of Queensland): The Suspect’s Wearing a Clown Suit: User Service Challenges in HPC at UQ |
Mark Noonan (Griffith University): ULSC workshop |
Chair: Mark Ragan (Institute of Molecular Biosciences, The University of Queensland): The Visible Cell™ project: changing the way we think about cells |
| 14:35 - 15:10 | Stephen Walsh (Australian Catholic University): Eduroam Explained – straight from the files of Q branch | Mark Noonan ULSC workshop continued |
Brenda Simmons (The University of Waikato): Web-based assignment marking |
| 15:10 - 15:40 |
Afternoon Tea
Trade Show
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| 15:45 - 16:20 | Chair: Stephen Pike (BACS, The University of Queensland): From Computer Geek to Leading Geeks: The Leadership Role in ICT Service Delivery |
Mark Noonan ULSC workshop continued | Chair: Ken Blakey (Monash University): Developers are Forever (Not Just for Christmas) How ArtsWeb’s CMS Conversion Tools Continue to Expand |
| 16:25 - 17:00 | Panel Discussion led by Dr Alastair Tombs, The University of Queensland:"Customer service means always going beyond the customers’ expectations". Panelists: Matt Voerman (Adobe), Cliff Mitchell, Anne-Maria Butler, Ann Walter. |
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| 17:00 | End of Day Two | ||
| 18:00 - 22:30 | Conference Gala Dinner: Albert River Wines | ||
Day 3: Thursday 29 November |
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Time |
Prince Room
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Monarch Room
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Marquis Room
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| Registration, Information and Trade Show Arrival Tea and Coffee |
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Opening Notes: Elizabeth Coulter, Conference Chair |
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| Keynote: Hilary Langford: Personality: For Better, For Worse... For Richer, For Poorer | |||
| Sponsor Plenary: Jeff Keltner, Google: Google Apps: Enabling collaboration for Education |
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| Morning Tea Trade Show |
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| Keith Webster (The University of Queensland): Next Generation Libraries | Tristan Boot & Janelle Blythe (University of Canterbury): Live and Let Learn: Customers should be stirred, not shaken | ||
| 11:40 - 12:15 | Tony Ryan & Scott Wylie (University of Tasmania): The University Library in 2007 – "Giant Computer Lab" or Sheltered Workshop for Librarians? | Larry Adler (Adobe): Online web conferencing, collaboration with Adobe Acrobat Connect Professional… Nobody does it better! | Simon Collyer (The University of Queensland): Stacking worms not bricks |
| Rita Eteuati, Chris Walker, Steve Dunn (University of Otago): From Rush Hour with Love: Supporting Students’ Own Computers on the University Network | Larry Adler (Adobe): Adobe Presenter: How to create engaging e-learning content rapidly… Nobody does it better! | Rob Paterson (University of Western Sydney): The managed desk top at the University of Western Sydney | |
| 12:55 - 13:55 |
Lunch
Trade Show
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| 13:55 - 14:35 | Gordon Rose (Associate Professor in Electronic Computation 1968; Professor of Computer Science, University of Queensland 1969-95): A History of Computers | ||
| 14:35 - 15:15 | Closing Keynote: Michael Emmison, The University of Queensland: Discovering Order in Talk-in-interaction: the view from Conversation Analysis | ||
| 15:15 - 15:30 | Closing Notes: Nick Tate, Director ITS UQ and Elizabeth Coulter, Conference Chair | ||
| 15:30 | Conference Close | ||
| 18:00 | Optional social event: Trivia Night at Crowne Plaza Royal Pines Resort | ||
Day 4 (Workshops): Friday 30 November |
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Time |
Jacaranda Room
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Norfolk Room
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Karrie Webb Room
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| Arrival Tea and Coffee |
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| 9:00 - 12:30 | Workshop 1: Networking 101 Presented by: Paul Nielsen, UQtrainIT, The University of Queensland |
Workshop 2: Podcasting 101 Presented by: Stephen Atherton, Apple Australia: The Digital Native - how technology fits with students' skills and expectations |
Workshop 3: How meetings can destroy beautiful friendships! Presented by: Hilary Langford |
| 10:30 | Morning tea | ||
| 12:30 - 13:30 | Lunch | ||
| 13:30 - 17:00 | Workshop 4: Project Management Presented by: Clive Warren, The University of Queensland |
Workshop 5: ITIL V3 Presented by: Neil Broadhead, Senior Consultant, ProActive Services |
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| 15:00 | Afternoon Tea | ||
| 17:00 | End of Workshops | ||
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Copyright 2007 The University of Queensland
Authorised by: SPUSC Organising Committee
Maintained by: marketing@its.uq.edu.au